Customer Service Policy

Service Principle We adhere to the customer-first service principle, committed to providing all global customers with efficient, professional and friendly pre-sales, in-sales and after-sales services, ensuring a secure and pleasant shopping experience for every user.

Contact Channel All customer consultation, feedback, complaint and after-sales application services are uniformly processed through the official contact page of our website. Users can submit relevant demands and questions through the designated contact channel, and our professional customer service team will reply and process them in a timely manner.

Pre-sales Service We provide professional pre-sales consultation services, including product style, size, function, material, shipping rules, preferential activities and other related questions reply, to help users fully understand product information before purchasing.

Order Service We provide order inquiry, logistics tracking, order information modification and other services. We strictly abide by the shipping rules of 1-3 business days processing and 6-12 business days global delivery, and fully bear all shipping and tariff costs to ensure the legitimate rights and interests of customers.

After-sales Service We implement a standardized 60-day return and 5-10 business days refund mechanism. For product quality problems, logistics damage, order errors and other after-sales problems, we will provide reasonable solutions such as return, exchange and refund according to the actual situation.

Service Specifications All settlement and service involved currencies are unified in USD. Our customer service team will respond to user feedback as soon as possible, solve user problems efficiently, and standardize service processes to ensure fair and reasonable treatment of every customer's demand.